Privacy policy

Last updated: April 2026

Shadore operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Shadore is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Nothing in this Privacy Policy limits or overrides your rights under the Australian Privacy Act 1988.

Personal Information We Collect or Process When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information depending on how you interact with the Services:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address
  • Financial information including credit card, debit card, payment card information, transaction details, and other payment details
  • Account information including your username, password, security questions, preferences and settings
  • Transaction information including the items you view, put in your cart, purchase, return, exchange or cancel, and your past transactions
  • Communications with us including information you include when sending a customer support inquiry
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services

Personal Information Sources We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, or communicate with us
  • Automatically through the Services including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf
  • From our partners or other third parties including Google and Meta

How We Use Your Personal Information Depending on how you interact with us, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services We use your personal information to provide you with the Services, including to process your payments, fulfil your orders, remember your preferences, send notifications related to your account, process purchases, returns and exchanges, arrange for shipping, and create a customised shopping experience for you. For more information, please refer to our Return & Refund Policy and Shipping Policy.

Marketing and Advertising We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, and to show you online advertisements on our website or other websites, including based on items you have previously purchased or added to your cart. You can unsubscribe from marketing emails at any time using the unsubscribe link in any email we send you.

Security and Fraud Prevention We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect and investigate possible fraudulent or malicious activity, and to secure our services.

Communicating with You We use your personal information to provide customer support, respond to your enquiries, and maintain our business relationship with you.

Legal Reasons We use your personal information to comply with applicable law, respond to valid legal process, enforce our terms and policies, and investigate potential violations.

Cookies and Tracking Technologies We use cookies and similar technologies to improve website functionality, remember your preferences, and analyse website traffic. This includes:

  • Shopify cookies (essential for the store to function)
  • Google Analytics and Google Ads cookies (to measure traffic and ad performance)
  • Meta Pixel (to measure the effectiveness of our Facebook and Instagram ads and show you relevant content)

You can manage or disable cookies in your browser settings. For more information on Shopify cookies, visit: https://www.shopify.com/legal/cookies

Google Ads & Google Analytics We use Google Ads to promote our products and Google Analytics to understand how visitors use our website. Google may use cookies to serve ads based on your previous visits to our website or other websites. You can opt out of personalised advertising by visiting Google Ad Settings.

Meta Pixel (Facebook & Instagram) We use the Meta Pixel on our website to measure the effectiveness of our advertising campaigns on Facebook and Instagram, and to show you relevant ads. The Meta Pixel may collect information about your actions on our website (such as pages viewed or purchases made) and associate this with your Facebook or Instagram account. You can manage your ad preferences through your Facebook Ad Preferences.

How We Disclose Personal Information In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. payment processing, data analytics, customer support, cloud storage, fulfilment and shipping)
  • With business and marketing partners including Google and Meta to provide marketing services and advertise to you
  • When you direct or consent to our disclosure of certain information to third parties, such as to ship you products
  • In connection with a business transaction such as a merger, to comply with applicable legal obligations, or to enforce our terms and policies

We do not sell your personal information.

Relationship with Shopify The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third-Party Websites and Links The Services may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement of their content or operators.

Children's Data The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted. We do not knowingly sell or share personal information of individuals under 16 years of age.

Data Security and Retention Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee complete security. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights (Australia) Under the Privacy Act 1988, you may have some or all of the following rights in relation to your personal information:

  • Right to Access / Know: you may request access to personal information that we hold about you
  • Right to Delete: you may request that we delete personal information we maintain about you
  • Right to Correct: you may request that we correct inaccurate personal information we maintain about you
  • Right of Portability: you may request a copy of your personal information and request that we transfer it to a third party, in certain circumstances
  • Managing Communication Preferences: you may opt out of promotional emails at any time using the unsubscribe link; we may still send you non-promotional emails related to your account or orders

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request. We will not discriminate against you for exercising any of these rights.

Complaints If you have complaints about how we process your personal information, please contact us using the details below. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

International Transfers Please note that we may transfer, store, and process your personal information outside Australia, for example through Shopify, Google, or Meta servers. By using our Services, you consent to this transfer.

Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page with an updated "Last updated" date.

Contact For any privacy-related questions, requests, or to exercise your rights: Email: hello@shadore.com.au | Phone: +61 432 953 447 | Address: 19 Sixth Avenue, Saint Peters 5069, Adelaide, South Australia, Australia